Shipping policy

Shipping Policy

SSBB Global Last updated: July 2026

Overview

SSBB Global ships across South Africa and services select international destinations. We are committed to ensuring your order is packaged securely and delivered in the condition it left our facility.

Processing Times

Standard stock items: Orders are processed within 2–3 business days of payment confirmation.
Custom & made-to-order components: Lead times vary depending on the complexity of the build. Estimated timelines will be communicated at the time of order confirmation via your Build Request. Typical lead times range from 5–21 business days.
Orders placed over weekends or public holidays will be processed on the next business day.

Domestic Shipping (South Africa)

Shipping Method	Estimated Delivery	Cost
Standard Courier	3–5 business days	Calculated at checkout
Express Courier	1–2 business days	Calculated at checkout
Freight (Oversized/Heavy Items)	5–10 business days	Quoted on request

Delivery times are estimated from the date of dispatch, not the date of order.
Remote and outlying areas may experience extended delivery times.
A tracking number will be provided via email once your order has been dispatched.

International Shipping

SSBB Global ships to select international destinations on a quoted basis.

International shipping costs and lead times are calculated based on destination, weight, and dimensions.
All applicable customs duties, import taxes, and clearance fees are the responsibility of the recipient.
SSBB Global is not liable for delays caused by customs processing in the destination country.

To request an international shipping quote, contact us at info@ssbbglobal.com before placing your order.

Oversized & Freight Items

Certain fabricated components — due to their size, weight, or material — may not qualify for standard courier delivery and will be shipped via a freight service. Where this applies:

You will be contacted before dispatch to confirm logistics arrangements.
Additional freight charges may apply and will be communicated upfront.
Collection from our facility in Gauteng is available by prior arrangement.

Packaging

All products are packaged to withstand the rigours of transit. Custom fabricated aluminium components are wrapped, padded, and crated where necessary to prevent damage during shipping.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and courier details. You can use this to monitor your delivery in real time.

Failed Deliveries & Incorrect Addresses

SSBB Global is not responsible for delays or failed deliveries resulting from incorrect shipping information provided by the customer.
If a delivery fails due to an incorrect address or the recipient being unavailable, re-delivery fees may apply.
Please ensure your delivery address and contact details are accurate at checkout.

Damaged in Transit

If your order arrives damaged, please:

Photograph the packaging and the damaged item immediately upon receipt.
Contact us within 48 hours of delivery at info@ssbbglobal.com with your order number and photos.

We will work with you and the courier to resolve the matter as quickly as possible.