Refund policy

Refund & Returns Policy

SSBB Global Last updated: July 2026

Overview

At SSBB Global, we take pride in the quality and craftsmanship of every product we manufacture and supply. Due to the highly specialised and custom nature of our products, we ask that all customers read this policy carefully before placing an order or submitting a build request.

Standard Products (Merchandise & Stock Items)

For standard stock items purchased through our online store, we offer the following:

  • Returns accepted within 7 days of delivery, provided the item is unused, unmodified, and in its original condition and packaging.
  • Items must be returned at the customer's cost unless the return is due to a defect or error on our part.
  • Once the returned item has been inspected and approved, a refund or store credit will be processed within 5–7 business days.
  • Refunds will be issued via the original payment method.

Custom & Made-to-Order Products (Build Components)

All custom fabrication orders — including but not limited to bespoke brackets, mounts, tanks, and engineered build components — are non-refundable once production has commenced.

This includes:

  • Any order confirmed via our Build Request Form
  • Items manufactured to customer-supplied specifications or dimensions
  • Products that have been modified, cut, drilled, or adapted to order

We strongly recommend customers confirm all specifications, fitment details, and requirements before approving a build request.

Defective or Damaged Items

If you receive a product that is defective, damaged in transit, or does not match your confirmed order specifications, please contact us within 48 hours of delivery with:

  • Your order number
  • A clear description of the issue
  • Supporting photographs

We will assess the claim and, where valid, arrange a replacement, repair, or refund at no cost to the customer.

Non-Returnable Items

The following items cannot be returned or refunded under any circumstances:

  • Custom fabricated or made-to-order components
  • Items that have been installed, used, or modified after delivery
  • Items returned without prior written authorisation from SSBB Global
  • Sale or clearance items (unless defective)

Cancellations

  • Standard orders may be cancelled before dispatch. Once dispatched, the standard return process applies.
  • Custom build orders may be cancelled within 24 hours of order confirmation. After this window, cancellation is not possible as materials and production planning will have commenced.

How to Initiate a Return or Refund

To request a return, exchange, or refund, contact us at:

Email: info@ssbbglobal.com Website: ssbbglobal.com

Please include your order number and reason for return. Our team will respond within 1–2 business days.

Our Commitment

SSBB Global is committed to delivering precision-engineered products that meet the highest standards. If something isn't right, we want to know — and we'll do everything reasonable to make it right.

This policy is subject to change without notice. Please refer to the latest version on our website.